Customer Service Policy

Our dedicated customer service team is available to assist you with all types of shopping-related questions and issues throughout your experience on our platform. You may reach out to our support team via the website’s built-in message channel for inquiries covering product specifications, order status tracking, logistics delays, return application guidance, and general product matching advice.

All valid customer messages will receive a formal reply from our support staff within 48 business hours. If you receive items with confirmed manufacturing defects, damaged packaging caused during transit, or orders that contain incorrect products, you may submit clear photo evidence to our customer service team. Our representatives will work with you to provide appropriate resolutions that align with our official shipping and refund policies.

All financial adjustments, partial reimbursements, and full refunds handled through customer service will be calculated and issued using USD as the standard settlement currency. Our team maintains equal, patient support for every customer inquiry, and our core goal is to resolve your shopping concerns efficiently and fairly to improve your overall retail experience.